Service contracts

Raförninn offers contracts with defined uptime warranty 
   
All our contracts have a defined uptime warranty.  This is the most meaningful unit of measure for the quality of service, both for us and the customer. 
   
Types of equipment under service contracts:
  
The company´s goal is to provide professional maintenance and consultant service in the field of Diagnostic Imaging.  Our current service contracts cover maintenance and QA of:

• X-ray units
  
• Computed Tomography
  
• MRI
  
• Gamma Cameras
  
• Mammography
  
• Ultrasound
  
• PACS
  
• Bone densitometers  
  
• (Film processors)
  
• (Film Viewers)
  
  Our fees are linked to the actual uptime of the equipment covered under our contracts. We provide fast response in acute situations and a service engineer carrying a mobile phone is on standby 24 hours a day 365 days a year backed up by 2 to 3 engineers.  Response time (the time from the service call until an engineer is assigned to the problem) should be less than 15 minutes.
   
  
• A standard service contract includes the following:
  
  
• All service work
  
  
  
  • PM work
    
  • Acute service
    
  • Field modifications
  
  
• QA support and at least a yearly QA evaluation.
  
• 98% uptime warranty.
  
• Penalty is 8% of the monthly fee for each 1% the uptime is below the warranted uptime.
  
• Access to a web-based service management system, MaintainPro
  
  
  
  • End-user access
    
  • Service history
    
  • Uptime history
  
  
• Access to a web based quality management system, Quality Control Center
  
  
  
  • Management of user QA activities
    
  • Management of service QA activities Direct reading access for regulatory bodies
  
  
• Reviews of new options or modifications offered to the customer.
  
• 15 min response time (The time from the service call until an engineer is assigned to the problem).